Skip to main content
Registering a sender number involves two distinct steps: confirming that your organization has ownership of the phone number, and verifying that the TGO Connect account linked to that number is in good standing. These are separate requirements, and both must be satisfied before you can send messages to your customers.

​
Two-step verification process

1

Confirm number ownership via OTP

When you register a sender number, TGO Business sends a one-time password (OTP) to the TGO Connect account that owns the phone number. The number owner enters this OTP in the TGO Business dashboard to prove possession of the account.Completing this step confirms that the owner consents to linking the number to your organization. The sender number status moves from pending_verification to either active or pending_account_verification.
2

Verify the TGO Connect account

OTP confirmation is not enough to enable sending. The TGO Connect account associated with the sender number must also be verified within TGO Connect itself.If the account is not yet verified, the sender number displays a verification status of Needs account verification. The number owner must complete their TGO Connect account verification independently — no new OTP is issued, and no action is required on the TGO Business side.Once the TGO Connect account is verified, the sender number becomes ready to use automatically.

​
What “Needs account verification” means

If a sender number shows the status pending_account_verification, the OTP step is already complete. The only remaining requirement is for the number owner to verify their TGO Connect account. You can identify this state by checking the verification_status field returned when you list sender numbers: 
{
  "id": 12,
  "phone": "+201001187188",
  "status": "active",
  "verification_status": "pending_account_verification"
}
To resolve this:
  1. Ask the number owner to log in to TGO Connect.
  2. Complete the account verification process within TGO Connect.
  3. Once verified, the sender number’s verification_status updates automatically — no changes are needed in TGO Business.
If the TGO Connect account is not verified, messages cannot be sent to customers using that sender number, even if the OTP step has been completed successfully.
Once the TGO Connect account owner completes verification, the sender number becomes ready to send without any additional steps in TGO Business.